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Refund Policy

Our refund guidelines

Last updated: January 1, 2026

Organizer Discretion

Refund policies set by each organizer

5-10 Business Days

Typical refund processing time

Platform Fee Non-Refundable

All-in fee (Stripe processing included) is not returned

1General Policy

Refunds for tournament entry fees are subject to the policies set by individual tournament organizers. Skedge provides the platform for payment processing but does not set refund policies for individual tournaments.

2Organizer Discretion

Tournament organizers have full discretion over refund policies for their tournaments. Organizers may choose to offer full refunds, partial refunds, or no refunds depending on the circumstances and timing of the request.

3Refund Requests

How to Request a Refund

  1. 1Contact the tournament organizer directly through the app
  2. 2Explain the reason for your refund request
  3. 3The organizer will process the refund through Skedge if approved
  4. 4The refund will be returned to your original payment method

4Processing Time

Refunds processed through Skedge typically take 5-10 business days to appear in your account, depending on your payment method and financial institution.

Credit/Debit Cards

5-10 business days

Bank Accounts

3-5 business days

5Platform Fees

Important Notice

The all-in platform fee charged by Skedge — which includes Stripe payment processing — is non-refundable. If an organizer issues a refund, the platform fee portion will not be returned.

6Disputes

Disputes regarding refunds should be resolved directly with the tournament organizer. Skedge is not responsible for mediating refund disputes between organizers and participants.

7Contact

For questions about this Refund Policy, please contact us at:

skedgehelp@gmail.com