Refund Policy
Our refund guidelines
Last updated: January 1, 2026
Organizer Discretion
Refund policies set by each organizer
5-10 Business Days
Typical refund processing time
5% Fee Non-Refundable
Platform fee is not returned
1General Policy
Refunds for tournament entry fees are subject to the policies set by individual tournament organizers. Skedge provides the platform for payment processing but does not set refund policies for individual tournaments.
2Organizer Discretion
Tournament organizers have full discretion over refund policies for their events. Organizers may choose to offer full refunds, partial refunds, or no refunds depending on the circumstances and timing of the request.
3Refund Requests
How to Request a Refund
- 1Contact the tournament organizer directly through the app
- 2Explain the reason for your refund request
- 3The organizer will process the refund through Skedge if approved
- 4The refund will be returned to your original payment method
4Processing Time
Refunds processed through Skedge typically take 5-10 business days to appear in your account, depending on your payment method and financial institution.
Credit/Debit Cards
5-10 business days
Bank Accounts
3-5 business days
5Platform Fees
Important Notice
The 5% platform fee charged by Skedge is non-refundable. If an organizer issues a refund, the platform fee portion will not be returned.
6Disputes
Disputes regarding refunds should be resolved directly with the tournament organizer. Skedge is not responsible for mediating refund disputes between organizers and participants.
7Contact
For questions about this Refund Policy, please contact us at:
skedgehelp@gmail.com