Payments
Refunds, Cancellations and Payout Timing
How organizer-issued refunds work in Skedge, how to cancel an event, and when entry-fee payouts reach the organizer after an event settles.
Money questions come up around every paid event: a player drops out, a session gets rained off, or you simply want to know when the cash lands. This page covers how refunds, cancellations, and payout timing actually work in Skedge.
Refunds are organizer-only
The most important rule: there is no player self-serve refund. A player who wants their entry fee back asks you, the organizer. You decide and you issue the refund. This keeps control of your event's money with you and avoids accidental or disputed refunds.
Player requests the refund
The player contacts you directly, in person, in your club chat, or however they reached you to sign up.
You open the event
Find the event and the entrant in the Skedge app or on the web.
You issue the refund
Issue the refund to that entrant. You can refund one player without affecting anyone else in the event.
Confirm with the player
Let the player know it is done. The funds return to their original payment method on Stripe's standard timeline.
Note
Players never see a refund button for themselves. If a player asks where the refund option is, the answer is that you, the organizer, handle it for them.
Setting refund expectations up front
You decide your own refund policy, full refund before a cutoff, no refunds once a draw is set, or case by case. Whatever you choose, state it clearly when you publish the event so players know before they pay. A one-line policy in the event description prevents most awkward conversations later.
Tip
Set capacity carefully so you are not refunding an oversold event. It is easier to add spots than to unwind payments. See inviting players and sharing your event code.
Cancelling an event
If you have to call off an event, weather, not enough players, a venue problem, the lifecycle moves the event to a cancelled state.
- Cancel early. Communicate as soon as you know. Players appreciate a clear message far more than a silent cancellation.
- Handle paid entrants. For a cancelled paid event, decide your refund approach and issue refunds to entrants as the organizer. The same organizer-only rule applies, players do not refund themselves.
- Keep the record. A cancelled event stays on record so your history and any payments are traceable.
Heads up
Cancelling does not automatically reverse every payment for you to ignore. Treat refunds for a cancelled paid event as a deliberate step you take so entrants are not left out of pocket.
When payouts reach you
Skedge collects entry fees and pays out to the Stripe payout account you connected. If you have not connected one yet, do that first, see setting up entry fees and payouts.
Payouts reach your account after the event, once the collected funds have settled. The exact timing follows Stripe's standard settlement schedule rather than a fixed Skedge date, so it can vary with your account and region. Platform fees are deducted as part of normal processing, and the net amount lands in your connected account.
Because the money flows through your connected Stripe account, you can see settled balances and payout activity there for your own records.
Learn the full money flow
For the end-to-end picture of charging entry fees, connecting payouts, and getting paid cleanly, read how to collect entry fees and payouts. When you are ready to set up a paid event, head to get started.
Frequently asked questions
- How does a player get a refund?
- The player asks you, the organizer, for the refund. You then issue it from the event in Skedge. There is no player self-serve refund button, refunds are organizer-only so you stay in control of your event's money.
- Can a player refund themselves?
- No. Players cannot refund their own entry fee. A player who wants a refund contacts the organizer, and the organizer decides and issues it. This prevents disputes and accidental refunds.
- What happens to entry fees if I cancel an event?
- Cancelling moves the event to a cancelled state. Decide your refund approach for paid entrants and issue refunds to them as the organizer. Communicate the cancellation early so players are not waiting on court.
- When do I receive my payout?
- Payouts reach your connected Stripe account after the event, once the collected funds have settled. Skedge collects entry fees and pays out to the payout account you connected. Exact timing depends on Stripe's standard settlement schedule.
- Do I need anything set up to receive money?
- Yes. You must connect a Stripe payout account before you can collect entry fees and receive payouts. See setting up entry fees and payouts for the steps.
- Can I refund only some players?
- Yes. You can issue a refund to an individual entrant rather than everyone. This is useful when one player withdraws but the event still runs for the rest.
Keep reading
Setting Up Entry Fees and Stripe Payouts
How to enable an entry fee in Skedge, connect a Stripe payout account, and understand when collected entry fees are paid out to organizers.
Creating Your First Americano in Skedge
Step-by-step guide to creating your first americano in Skedge: set players, courts, scoring, an optional entry fee, then publish and share the code.
Building a League: Divisions, Schedule and Standings
How to create a multi-week league in Skedge: set up divisions, generate the schedule, track standings, and run promotion and relegation between weeks.